Policy Coverage

This Privacy Policy discloses the privacy practices for Climatic Comfort Products (Climatic Comfort Products) and its associated or affiliated companies, and covers the use of personally identifiable information that is collected through the ClimaticComfortProducts.com website or any website owned/operated by Climatic Comfort Products.

This policy does not apply to any company or person that is not owned, operated or managed by Climatic Comfort Products, and does not apply to any other companies’ or organizations’ websites to which Climatic Comfort Products links. Climatic Comfort Products recommends that you review the privacy policy at each such website to determine how that website protects your privacy.

Data Controller and Owner

Climatic Corporation – 1074 Pinnacle Point Drive, Ste 110, Columbia SC, 29223

Types of Data collected

Among the types of Personal Data that Climatic Comfort Products collects, by itself or through third parties, there are: First Name, Last Name, Phone Number, Address, Email, Password, Company Name, Country, State, ZIP/Postal code, City, Cookie, Usage data and Geographic position. Other Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the Data collection. The Personal Data may be freely provided by the User, or collected automatically when using Climatic Comfort Products.com. Any use of Cookies - or of other tracking tools - by Climatic Comfort Products or by the owners of third party services used by Climatic Comfort Products, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User. Failure to provide certain Personal Data may make it impossible for Climatic Comfort Products to provide its services. The User assumes responsibility for the Personal Data of third parties published or shared through Climatic Comfort Products and declares to have the right to communicate or broadcast them, thus relieving the Data Controller of all responsibility.

Mode and place of processing the Data

Methods of processing

The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data. The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner.


The Data is processed at the Data Controller's operating offices and in any other places where the parties involved with the processing are located.

Retention time

The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.

The use of the collected Data

The Data concerning the User is collected to allow the Application to provide its services, as well as for the following purposes: Registration and Authentication, Analytics, Product Recommendations, Remarketing and Behavioral Targeting, Managing email addresses and sending messages, Infrastructure monitoring, Hosting, Contacting the User, Location-based interactions and handling Payments. The Personal Data used for each purpose is outlined in the specific sections of this document.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:


The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

Google Analytics (Google)

Google Analytics is a web analysis service provided by Google Inc. ("Google"). Google utilizes the Data collected to track and examine the use of Climatic Comfort Products, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network. Personal Data collected: Cookie and Usage Data. Place of processing: USA - Privacy Policy - Opt Out

Contacting the User

Mailing List or Newsletter (Climatic Comfort Products)

By registering to the mailing list or to the newsletter, the User's email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning Climatic Comfort Products. Each Newsletter sent will contain a link to remove your email address (opt-out) from the mailing list. Personal Data collected: Email.

Transactional and Direct Response Emails

Climatic Comfort Products values your right to privacy. Climatic Comfort Products does not sell or share your contact information with unrelated third parties. The emails Climatic Comfort Products send may be related to a variety of issues, including: A Direct Response to an inquiry, Communication concerning an order (receipt, shipping confirmation, etc), or Promotional emails you have indicated you wish to receive. And from time to time, we may notify you of special offers based on your purchasing history. You may unsubscribe at any time by following the simple instructions contained in these emails. Transactional emails generated as part of the registration or purchasing process on ClimaticComfortProducts.com are excluded from the opt-out policies as these emails assist with authentication and security of being a User of ClimaticComfortProducts.com.

Handling payments

Payment processing services enable Climatic Comfort Products to process payments by credit card, bank transfer or other means. To ensure greater security, Climatic Comfort Products shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.

Authorize.Net (Authorize.Net)

Authorize.Net is a payment processing service provided by Authorize.Net. Personal Data collected: Various types of Data. Place of processing: USA - Privacy Policy


These services have the purpose of hosting data and files that enable the Application to run and be distributed. Some of these services work through servers geographically distributed, making difficult to determine the actual location where the Personal Data are stored.

Infrastructure monitoring

These services allow Climatic Comfort Products to monitor the use and behavior of its components so its performance, operation, maintenance and troubleshooting can be improved. Which Personal Data are processed depends on the characteristics and mode of implementation of these services, whose function is to filter the activities of Climatic Comfort Products.

Hubspot (Hubspot)

Hubspot is a monitoring service provided by Hubspot. The way New Relic is integrated means that it filters all traffic of Climatic Comfort Products, i.e., communication between the Application and the User's browser or device, while also allowing analytical data on Climatic Comfort Products to be collected. Personal Data collected: Various types of Data. Place of processing: USA - Privacy Policy

Location-based interactions

Geolocation (Climatic Comfort Products)

Climatic Comfort Products may collect, use, and share User location Data in order to provide location-based services. Most browsers and devices provide tools to opt out from this feature by default. If explicit authorization has been provided, the User's location data may be recorded by Climatic Comfort Products for the purpose of delivering services to the User. Personal Data collected: Geographic position.

Registration and authentication

By registering or authenticating, users allow Climatic Comfort Products to identify them and give them access to dedicated services. Depending on what is described below, third parties may provide registration and authentication services. In this case, Climatic Comfort Products will be able to access some Data, stored by these third party services, for registration or identification purposes.

Direct registration (Climatic Comfort Products)

The User registers by filling out the registration form and providing the Personal Data directly to Climatic Comfort Products. Personal Data collected: Address, City, Company Name, Contractor License Number, Country, Email, First Name, Last Name, Password, Phone Number, State and ZIP/Postal code.

Product Recommendations

Climatic Comfort Products These services allow Climatic Comfort Products and its partners to recommend products that are likely to be sold with or to in another way be valuable to the User given past online and in store behaviors. Personal Data collected: Historical Purchasing, Online Behavior Place of processing: USA - Privacy Policy

Remarketing and Behavioral Targeting

These services allow Climatic Comfort Products and its partners to inform, optimize and serve advertising based on past use of Climatic Comfort Products by the User. This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the partners that manage the remarketing and behavioral targeting activity.

Remarketing through Google Analytics for Display Advertising (Google)

Google Analytics for Display Advertising is a Remarketing and Behavioral Targeting service provided by Google Inc. that connects the tracking activity performed by Google Analytics and its Cookies with the AdWords advertising network and the DoubleClick Cookie. Personal Data collected: Cookie and Usage Data. Place of processing: USA - Privacy Policy - Opt Out

Further information about Personal Data

ERP business account

Users that already have a Climatic Comfort Products account can use it to shop online. The Data requested for the registration for an already existing account may differ from the Data that are requested for the direct registration on Climatic Comfort Products's website.

Selling goods and services online

The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery. The Personal Data collected to complete the payment may concern the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by Climatic Comfort Products depends on the payment system used.

Additional information about Data collection and processing

Legal action

The User's Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of Climatic Comfort Products or the related services. The User is aware of the fact that the Data Controller may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data

In addition to the information contained in this privacy policy, Climatic Comfort Products may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.

System Logs and Maintenance

For operation and maintenance purposes, Climatic Comfort Products and any third party services may collect files that record interaction with Climatic Comfort Products (System Logs) or use for this purpose other Personal Data (such as IP Address).

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.

The rights of Users

Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above. Climatic Comfort Products does not support "Do Not Track" requests. To determine whether any of the third party services it uses honor the "Do Not Track" requests, please read their privacy policies.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using Climatic Comfort Products and can request that the Data Controller erase the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.

Definitions and legal references

Personal Data (or Data)

Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.

Usage Data

Information collected automatically from ClimaticComfortProducts.com (or third party services employed by Climatic Comfort Products), which can include: the IP addresses or domain names of the computers utilized by the Users who use ClimaticComfortProducts.com, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.


The individual using ClimaticComfortProducts.com, which must coincide with or be authorized by the Data Subject, to whom the Personal Data refer.

Data Subject

The legal or natural person to whom the Personal Data refers to.

Data Processor (or Data Supervisor)

The natural person, legal person, public administration or any other body, association or organization authorized by the Data Controller to process the Personal Data in compliance with this privacy policy.

Data Controller (or Owner)

The natural person, legal person, public administration or any other body, association or organization with the right, also jointly with another Data Controller, to make decisions regarding the purposes, and the methods of processing of Personal Data and the means used, including the security measures concerning the operation and use of Climatic Comfort Products. The Data Controller, unless otherwise specified, is the Owner of Climatic Comfort Products.


The hardware or software tool by which the Personal Data of the User is collected.


Small piece of data stored in the User's device.

Legal information

Notice to European Users: this privacy statement has been prepared in fulfillment of the obligations under Art. 10 of EC Directive n. 95/46/EC, and under the provisions of Directive 2002/58/EC, as revised by Directive 2009/136/EC, on the subject of Cookies. This privacy policy relates solely to ClimaticComfortProducts.com.